Who is responsible and what this covers
This policy applies to ZoftOne website visitors, people who contact us, customers, service users, and job applicants. It covers information sent through forms, email, LINE, and our other contact channels.
The controller for ZoftOne services is บริษัท ไอเทอร์นิกซ์ จำกัด (สำนักงานใหญ่), 293 ถนนรัตนาธิเบศร์ ตำบลบางกระสอ อำเภอเมือง จังหวัดนนทบุรี 11000, Thailand. Tax ID: 0125567035101. Telephone: 02-000-9900.
Information we receive
The information we receive depends on how you use the website or our services. We ask for information relevant to your request or the work involved.
Enquiries and project discussions
Your name, phone number, email, organisation, and the project brief or message you send us.
Services and customer accounts
System requirements, information needed for software, AI, or cloud work, and delivery contact details. If you use the customer system, this may also include account, order, quotation, invoice, licence, and support information.
Careers
Your name, contact details, introduction, portfolio link, and documents attached to an application.
Bank transfer notices
Document or order reference, payer contact details, amount, transfer date and time, bank details you provide, and transfer proof.
When you use the site, the system may record necessary technical information such as IP address, device and browser details, session cookies, language choice, consent history, and operational or security logs.
Please do not send sensitive information or unrelated documents through general forms. If a project needs this kind of information, we will agree on its scope and handling separately.
Why we use information
We use information for the activity relevant to you; information from every form is not used for the same purpose.
- Plan and deliver servicesAnswer questions, scope and quote work, contract, develop, deploy, deliver, and support systems.
- Review applicationsAssess qualifications and work samples, and contact you about the role you applied for.
- Review paymentsCompare references and proof with relevant records for staff review. Sending a notice does not automatically mark an item as paid.
- Operate securely and meet obligationsAuthenticate users, prevent misuse, keep necessary records, and prepare accounting or tax documents where required.
The legal basis depends on the activity: steps before or during a contract, legal obligations, legitimate interests in service and security, or consent where required. Marketing communications follow the relevant consent choices.
If your project involves AI or cloud services, the data scope, connected systems, and actual providers will be set out in the agreement for that project.
Retention and security
We keep information for as long as needed to answer a request, review an application, deliver a service, check a transaction, or manage a customer relationship. The period depends on the data and the terms of the work.
Accounting, tax, payment, and related evidence may need to be retained to meet legal duties or handle legal claims. Once no longer needed, we will consider deletion, destruction, or de-identification as appropriate.
We use access controls and system safeguards against unauthorised access. Application documents and transfer proof sent through the site are not publicly accessible files.
Essential cookies support sessions and site operation. Other cookie preferences are recorded according to your choices. Read our cookie policy
Your rights
Subject to applicable law, you may request access or a copy, correction, deletion or restriction, object to processing, request data portability, and withdraw consent where consent is the basis.
Withdrawing consent does not affect earlier lawful use. We may be unable to fulfil some requests in full where a legal duty or claim requires us to keep information. You may also complain to Thailand's Personal Data Protection Committee.
Contact us about your data
To make a data request or ask a question, email us with the details and a way to contact you. We may ask for more information to verify your identity before acting.
support@zoftone.comYou can also call 02-000-9900 and ask about a personal data matter.
If our services or use of information changes, we will update this page and its publication date to reflect the current practice.